I specially appreciate Erik's emphasis on the human side of the BoP discussion and the importance of building long term relationships with, and not just "understanding the needs" of the BoP. I would argue that leading institutions in the BoP space like Cornell and Ross should take the lead in incorporating not only technical business skills and their potential for serving the BoP, but also the development of 'soft skills' that allow those interested in working in the space to develop the critical traits like empathy and in general the emotional intelligence necessary to build those relationships with communities.

Excellent interview! Thank you, Erik and Rob.